Shipping & Returns

SHIPPING POLICY

 Please note that we ship all orders from our New Jersey warehouse Monday through Friday. All orders are usually shipped from our warehouse within 1-2 business days (M-F) of the purchase date as long as the item is already made. Orders Placed after 11:00am on a Friday, will be shipped the following week.

For all pre-order items please allow 14-20 business days from the order date (not including delivery time) for the item to ship. If you need to place an urgent order, please contact our Customer Service Team at support@joelhandmade.com or at 929 240 3917

 

Please note that processing time may take longer during the holiday season and during specific sales and promotions.   

 

Domestic (Within the U.S)

USPS First Class - $3.95 - 5-8 Days

USPS Priority  - $9.95 - 4-5 Days

 

Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country.  The agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination. We have no control over this and are not responsible for any additional fees. 

 Once we handpack and prepare your package for shipping, we will hand it off to a third party courrier so that your package will arrive to you! In the unfortunate case that your package is lost or stolen in transit or upon arrival, Joel Handmade does not take responsibility for it. All claims must be made through the carrier your package was shipped with.

 

RETURNS POLICY

 We offer free returns up to 14 days after the delivery date for exchanges/store credit.

All items should be in their original condition.

 

Please note: If our quality control team deems that your item is worn, we cannot process your return. In this case, we will send you an email with the following steps. 

  

Exclusions

 Sale items: are considered final sale and will not be accepted for returns or exchanges.

 

For any further assistance call us at 929 240 3917 or email us at: support@joelhandmade.com